Privacy policy

Hawkmoon, LLC (“Hawkmoon,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our all-in-one business platform, or interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

  • Contact Data: Name, email address, phone number, mailing address, company name

  • Account Data: Username, password, billing/payment information (processed via third-party providers)

  • Profile Data: Profile photo, job title, preferences and settings

  • Communication Data: Support tickets, chat transcripts, survey responses

1.2 Usage & Device Data

  • Device & Browser: IP address, device type, operating system, browser type/version

  • Usage Metrics: Pages visited, session duration, clicks, feature usage, error logs

  • Traffic Sources: Referring site, search terms, campaign IDs

1.3 Cookies & Tracking
We use cookies and similar technologies to authenticate sessions, remember preferences, measure performance, and deliver personalized content. You may disable cookies in your browser settings, but some features may not function properly without them.

2. How We Use Your Information

We use your data to:

  • Provide, maintain, and improve our Services

  • Process transactions and manage subscriptions

  • Personalize your experience and deliver relevant content

  • Communicate updates, promotions, and support

  • Detect, prevent, and respond to fraud or security incidents

  • Comply with legal obligations and enforce our agreements

3. Legal Bases for Processing (GDPR)

For users in the EEA, UK, or Switzerland, we process personal data based on:

  • Consent you provide

  • Performance of a contract with you

  • Legal obligations we must follow

  • Legitimate interests such as improving our Services, preventing fraud, and ensuring security

4. Sharing & Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Hosting, analytics, payment processors (under confidentiality agreements)

  • Affiliates & Subsidiaries: To provide joint services or support operations

  • Legal Authorities: When required by law or court order

  • Business Transfers: In connection with mergers, acquisitions, or asset sales—where you will be notified

5. Third-Party Integrations

Our platform may integrate with third-party tools (e.g., Google, Meta, Stripe). Their privacy practices are governed by their own policies, and Hawkmoon is not responsible for their actions.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal, tax, or accounting obligations

  • Resolve disputes and enforce our agreements

Afterward, we securely delete or anonymize your information.

7. Data Security

We protect your data with measures including:

  • Encryption in transit (TLS) and at rest

  • Role-based access controls and least-privilege principles

  • Regular security audits and vulnerability assessments

  • Incident response planning and monitoring

While we strive to protect your information, no system can guarantee 100% security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Delete data we no longer need

  • Restrict or object to processing

  • Port your data to another service

  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at hawkmooninfo@gmail.com. We will respond within applicable legal timeframes.

9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have, please contact us and we will promptly delete that information.

10. International Transfers

Your data may be processed in the United States or other countries. We use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data when transferred across borders.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of the Services after changes constitutes acceptance of the updated policy.