Privacy policy

Hawkmoon, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, software, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect two types of information:

A. Personal Information

Information that identifies you as an individual, including:

  • Full name

  • Email address

  • Company name

  • Billing address

  • Payment details (processed via third-party providers)

  • IP address and geolocation

  • Account activity logs

B. Non-Personal Information

Includes aggregated or anonymized data such as:

  • Device type

  • Browser type

  • Usage data (e.g., feature use, time spent, etc.)

  • Referring website or URL

2. How We Use Your Information

We use your information to:

  • Provide and maintain the Services

  • Personalize your user experience

  • Process transactions and manage billing

  • Communicate important updates and offers

  • Monitor and improve service performance

  • Detect, investigate, and prevent fraud or misuse

  • Comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following lawful grounds:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Our legitimate interest (e.g., improving services, preventing fraud)

4. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information with:

  • Service providers (e.g., hosting, analytics, payment processors) under strict confidentiality terms

  • Law enforcement or regulators where required by law

  • Business transfers, in the event of a merger, acquisition, or sale

All third parties are required to maintain the security and confidentiality of your data.

5. Data Retention

We retain personal data:

  • For as long as your account is active

  • As necessary to comply with legal obligations

  • To resolve disputes and enforce our agreements

You may request deletion of your data at any time (see Section 10).

6. Data Security

We implement technical and organizational measures to protect your information, including:

  • End-to-end encryption

  • Secure data storage

  • Role-based access control

  • Regular security audits

No system is 100% secure, but we strive to protect your data using industry best practices.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users

  • Remember preferences

  • Analyze traffic and behavior

  • Deliver targeted advertising (if applicable)

You can control cookies through your browser settings or opt-out using cookie banners and ad preferences.

For more details, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ.

We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission

9. Your Privacy Rights

Depending on your location, you may have the following rights:

A. General Rights (All Users)

  • Access your data

  • Correct or update data

  • Delete data

  • Object to processing

  • Withdraw consent

B. GDPR Rights (EU/EEA/UK)

  • Right to portability

  • Right to restriction of processing

  • Right to lodge a complaint with a data protection authority

C. CCPA Rights (California Residents)

  • Know what personal information we collect and why

  • Request deletion of personal data

  • Opt out of the sale of personal data (we do not sell)

  • Non-discrimination for exercising privacy rights

To exercise any of these rights, contact: privacy@hawkmoon.com

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are material, we will notify you via email or through the platform. Your continued use of the Services after such changes constitutes acceptance.